About SERVE
For over 40 years, SERVE has been providing award-winning care services to help older people, adults with disabilities and their carers maintain their independence across Northamptonshire.
Our Story
Four decades of compassionate care and community support
Since the 1980s, SERVE has been a cornerstone of care in Northamptonshire, born from a simple yet powerful vision: to ensure that older people and adults with disabilities can live with dignity, independence, and joy in their own homes and communities.
What began as a small voluntary initiative has grown into an award-winning charity providing comprehensive care services across the county. Our journey has been shaped by the thousands of individuals we have had the privilege to support, each with their own unique story, challenges, and dreams.
"Every day, our dedicated team works tirelessly to make a real difference in people's lives. Whether it's helping someone maintain their independence through personal care, connecting isolated individuals through our befriending service, or ensuring safe transport to vital appointments. We're here because we genuinely care."
Tony Gibbs, Chief Executive Officer
Our success is not measured in numbers alone, though we are proud to serve hundreds of people each year. It is measured in the smiles of our service users, the relief of family members who know their loved ones are in safe hands, and the strengthened bonds within our community.
From our CQC-registered homecare services to our vibrant Ron Manning Day and Activity Centre, from our reliable community transport to our countywide befriending programme. Every service we provide is built on the foundation of respect, compassion, and excellence.
Years of Service
Lives Touched
Award Winner
Highly Commended
Award Finalist
Today, as we continue to evolve and expand our services, our commitment remains unchanged: to provide exceptional care that empowers people to live their best lives. With our dedicated staff, passionate volunteers, and the unwavering support of our community, we're writing the next chapter of our story. One filled with hope, dignity, and compassion for all.
Our Mission
To help adults who require support services to maintain their independence on a daily basis. We provide practical help, emotional support, and social connections that enable people to live safely and happily in their own homes.
Our Vision
A compassionate community that fully respects the rights of older people and people with disabilities, where age and differing abilities are not barriers to opportunity, fulfilment and dignity.
Our Core Values
Every decision we make is guided by these fundamental principles
Empowerment
We believe in enabling people to take control of their own lives, building confidence, skills, and independence.
Respect
We treat every individual with dignity, fairness, and appreciation for their unique contributions.
Inclusion
We welcome diversity and ensure that everyone has equal access, voice, and opportunity.
Integrity
We are honest, transparent, and accountable in all that we do, earning trust through our actions.
Care
We provide thoughtful, compassionate support that puts people's wellbeing at the centre of our work.
Recognition & Quality
Highly Commended 2025
Best Care Manager, East Midlands
40+ Years
Trusted community service
Our Leadership Team
Dedicated professionals committed to delivering exceptional care and support
Tony Gibbs
Chief Executive Officer
Leading organizational strategy and operations
Management Team
Louise Wiltshire
Executive Assistant
Sam Horne
Registered Care Manager
Cheryl Smith
Befriending Manager
Mario Brown
Policy and Compliance Manager
Emily Lennox
Finance Manager
Sean Silver
Project Manager
Kerry Redman
Deputy Care Manager
Board of Trustees
Our trustees provide strategic guidance and governance to ensure SERVE continues to deliver high-quality services to our community
Anita Harvey
Director / Chair
Zara Cunliffe
Director / Deputy Chair
Jess Bermudez
Director / Trustee
Mike Huland
Director / Trustee
Jimmy James
Director / Trustee
Rachel Wilson
Director / Trustee
Governance & Oversight
SERVE is governed by a dedicated Board of Trustees who bring diverse expertise in healthcare, social care, finance, and community development. Our trustees volunteer their time and skills to ensure we maintain the highest standards of care and financial stewardship.
Key Responsibilities:
- •Strategic planning and organisational development
- •Financial oversight and sustainability
- •Quality assurance and service delivery standards
- •Compliance with legal and regulatory requirements
Trustee Board Meetings
In the interests of transparency and accountability, we publish details of our trustee board meetings.
Upcoming Meetings
Board of Directors / Trustees Meeting
Date: 26th January 2026
Time: 19:00 – 20:30
Location: Serve, Rushden
Date: 30th March 2026
Time: 19:00 – 20:30
Location: Serve, Rushden
Date: 26th May 2026
Time: 19:00 – 20:30
Location: Serve, Rushden
Date: 27th July 2026
Time: 19:00 – 20:30
Location: Serve, Rushden
Date: 28th September 2026
Time: 19:00 – 20:30
Location: Serve, Rushden
Date: 30th November 2026
Time: 19:00 – 20:30
Location: Serve, Rushden
Annual General Meeting
Date: 10th September 2026
Time: All day
Location: Serve, Rushden
How the Board Operates
Meeting Frequency: The Board of Trustees meets BiMonthly to review organisational performance, approve strategic initiatives, and ensure compliance with all regulatory requirements.
Decision Making: Decisions are made collectively by the Board, with all trustees having equal voting rights. A quorum of at least 50% of trustees is required for formal decision-making.
Governing Document: SERVE operates in accordance with our Articles of Association and Charity Commission guidelines, ensuring transparent and accountable governance.
Public Access: Members of the public may request copies of meeting minutes by contacting our office. Some information may be redacted to protect confidential matters.
Contact: For enquiries about board meetings or to request past minutes, please email info@serve.org.uk or call 01933 315555
Get In Touch
Want to learn more about our services or how we can help?