Annual Report &Financial Statements
Year Ending March 31, 2024
SERVE - Registered Charity & Company in England and Wales
Year in Numbers
Our Purpose & Services
Our Mission
SERVE aims to promote independence, health, and wellbeing for older adults and individuals with disabilities, focusing on reducing poverty, isolation, and health inequalities.
Volunteer Impact
264 volunteers contributed 29,304 hours of service
Valued at £363,000+
Key Services Delivered
Financial Performance
Strong income growth and improved financial stability
Income Sources (£1,559,078)
Financial Summary
Financial Strength
SERVE holds reserves of £732,777, including £394,444 in free reserves, sufficient to cover three months of operational costs. This demonstrates strong financial stewardship and sustainability.
Key Achievements 2023-2024
Homecare Services
- • 29,085 hours of care delivered
- • 40,919 care calls completed
- • Income rose to £790,328
Befriending Services
- • Tackled social isolation
- • Individual and group visits
- • Connected older adults with volunteers
Wellbeing Services
- • Day center activities
- • Social programs and events
- • Reduced isolation and improved quality of life
Community Transport
- • 42,435 journeys facilitated
- • Medical appointments
- • Shopping trips in rural areas
Carers' Needs Program
- • 1,000 respite places offered
- • Support for informal carers
- • Reduced stress and burnout
Volunteer Contributions
- • £363,000+ in value
- • 264 dedicated volunteers
- • 29,304 hours contributed
Governance & Management
Board of Trustees
The board underwent changes during the year, with new appointments and resignations to strengthen governance and strategic oversight.
Note: Trustees receive no remuneration but may claim reasonable expenses for their service to the charity.
Senior Management
Risk Management
Trustees regularly review risks and maintain internal controls to safeguard assets and ensure compliance with all regulatory requirements.
Strategic Goals & Future Plans
Expand Service Accessibility
Increase capacity for homecare, befriending, and transport services
Financial Sustainability
Secure additional funding and strengthen financial stability
Community Integration
Strengthen partnerships and community connections
Volunteer Engagement
Enhance recruitment, training, and retention programs
Technology Innovation
Leverage technology to improve service delivery
Service Growth
Meet growing community needs with expanded programs
Audit & Compliance
The financial statements were audited by Elsby & Co (Sywell) Ltd, with no material misstatements or uncertainties identified.
SERVE complies with the Companies Act 2006 and Charities SORP (FRS 102), ensuring transparency and accountability in all financial reporting.
Thank You
The trustees express gratitude to our volunteers, staff, and partners for their invaluable contributions to SERVE's mission of supporting vulnerable individuals and strengthening our community.
This summary is based on SERVE's Annual Report and Audited Financial Statements for the year ending March 31, 2024